How can we help?
Email [email protected] and include your company name and what you were doing when the problem happened. A screenshot helps. We answer within one business day.
I can't sign in
Use your work email and tap "Forgot your password?" on the sign-in screen to get a reset link. Accounts are created by your company's administrator, so if your email isn't recognised, ask them to add you.
Notifications aren't arriving
In the app, open More, then Notifications, and check they are on for this phone. Then check your phone's settings: Settings, then Notifications, then Argus, and allow notifications. Quiet hours, if you turned them on, hold messages until the morning.
My photos didn't upload
Photos taken without signal stay on your phone and send by themselves once you are back online. Keep the app open for a moment after you reconnect.
Deleting your account
Ask your company's administrator, or email [email protected] from your work email. We confirm once your account has been deleted. Records your company owns, such as project notes, stay with your company.
Reporting a security problem
Email [email protected]. Please don't share the details publicly until we have replied.